Help & Support

One FLX+ Originals subscription unlocks every FLX+ Original, with no ads. It is billed quarterly or yearly; you can see the current price on the Plans page. There are no tiers — everyone on FLX+ Originals gets the same catalogue.

Each studio on FLX+ sells its own subscription, and it covers only that studio’s catalogue. It isn’t an upgrade of FLX+ Originals, and FLX+ Originals doesn’t include studio titles. You can hold FLX+ Originals and several studio subscriptions at once, and manage each one separately in Account → Subscriptions.

Yes. Some titles are sold one by one: rent or buy a film, or buy a whole series, a season or a single episode. The price is on the title page. Bought titles stay yours even if you cancel a subscription. Rentals show how long you have to start, and how many hours you have to finish once you press play.

Some series let you watch their first episodes free — look for the Free badge on the episode list. Sign in to watch them. Trailers play for everyone.

Quality is always set to Auto: it adapts to your connection and device for the smoothest picture. Data saver in App Preferences uses less data on mobile networks.

Go to Account → Subscriptions and choose Switch. The change takes effect at your next renewal; there is nothing to pay until then.

Account → Subscriptions → Cancel subscription. Each subscription is cancelled on its own. Renewal stops and you keep watching until the end of the paid period.

Kids mode shows only titles rated for children, with no prices or purchases. Set a parent PIN in Account so only you can leave it.

Each subscription allows a set number of screens at once, shown in Account → Subscriptions. Stop one from the message or from Account → Devices.

Account → Devices lists every browser, app and TV signed in to your account. Sign out of one, or choose Sign out everywhere.

Check your connection and reload the page. If it still happens, use Report a problem on this page or on the title page — pick the title and episode, and tell us the time in the video. Subtitle problems can be reported for a specific language.

Use Report a problem on this page, the Report button on a title page, or the ⋯ menu on an episode. You don’t need to sign in. You get a reference, and signed-in viewers can follow their reports in Account → My reports. What we review against is in our Content policy.